The Healing Mat
Effective Date: 5 September 2026
Last Updated: 5 September 2026
We want you to feel comfortable with your decision to join The Healing Mat. This policy explains how membership cancellation and refunds work.
A member may request cancellation of their membership within 3 days of the membership start date.
For example:
The cancellation period will be calculated from the membership start date recorded in our system.
Cancellation requests are handled manually in Version 1.
To request cancellation, contact The Healing Mat through our designated:
Please provide enough information for us to identify your account and membership.
We may use your registered mobile number or email address to verify the request.
There is currently no self-service cancellation button on the website.
If your cancellation request is eligible under this policy, The Healing Mat will process the applicable refund.
Where possible, the refund will be made through the original payment method.
Once a refund is approved, The Healing Mat will initiate the refund within 10 working days.
The time taken for the refunded amount to appear in your account may depend on the payment provider or bank.
Once a cancellation has been approved:
Membership → Cancelled
Your THM account itself is not deleted.
Your account may continue to retain:
You may purchase a membership again in the future, subject to the applicable membership rules.
Once a refund has been approved, The Healing Mat will initiate it within 10 working days.
The date on which the refund actually reaches your bank account or payment instrument may be later and depends on the relevant payment provider or bank.
Where available, The Healing Mat may provide the relevant refund or transaction reference.
We may also review refund requests arising from situations such as:
Such cases will be reviewed individually.
If a membership was purchased using a referral benefit or coupon, the original transaction will retain the applicable referral or coupon information.
Cancellation or refund of that membership may affect any associated referral reward or promotional benefit, subject to the applicable referral or coupon rules.
For cancellation or refund-related questions, please contact:
The Healing Mat
This policy is intended to explain The Healing Mat's Version 1 cancellation and refund process.
The final policy should be reviewed by a qualified lawyer before publication and should be read together with the Terms & Conditions.
Not whether we should make the policy more complicated, but whether this simple structure is legally sufficient:
14-day free trial → membership purchase → 3-day cancellation window → refund initiated within 10 working days.
If the lawyer says the 3-day rule needs modification for any statutory reason, we change it then. Otherwise, we would keep it exactly this simple.
Status
Working Draft — For Legal Review